Do you have the ambition and the motivation to be the first contact person for our guests of the Online Casino and to offer a first-class guest service? Do you appreciate the shift work?
As Customer Support Specialist, you are the first contact for players and other stakeholders. They ensure first-class and independent support and support players in all matters, react quickly and customer-oriented and maintain a friendly and helpful relationship.
In your function, you take on an important interface to the internal areas of social concept, GWG, payment risk & fraud and gaming security. They interact and communicate regularly with the Second Level Support of our partners. The Customer Support department is available to our customers daily between 08:00 and 01:00.
It is important to us to give our players an unforgettable experience in online gaming. In addition to reviewing a variety of data, monitoring social media, and building long-term relationships with players, you'll also help those in charge to introduce new team members